CRMfusion Forums



Olivia Hinkle
Data Super Hero Admin
Joined:1 year  ago
Posts: 305
March 31, 2017 1:13 pm  


I keep getting the following error when trying to login to DemandTools:


I am not sure what I am doing wrong, can you help? 



  • A Security Token is required to access Salesforce via the API from locations outside of your company's Trusted Network. 
  • Security tokens are required whether you log in via the API or a desktop client such as Connect for Outlook, Connect Offline, Connect for Office, Connect for Lotus Notes, or the Data Loader. 
  • You can search for "security token" in the Salesforce "Help & Training" link for more information. 

Here is some basic info:  

  • To request a token, go to set-up->my personal info->reset my security token. 
    • will email you a token. 
    •  Once you have the token, append it to the end of your Salesforce password when logging into DemandTools.
  • To add your IP address to the trusted list, go to set-up->administration set-up->security controls->network access. 
    •  Adding your IP address to this list will make it so you do not need the security token when logging in from this location. 
  • To obtain your IP address, check your login history, or click on the following website .


Note: If logging into a Sandbox be sure to use the token generated from the Sandbox environment. Production tokens cannot be used to access a Sandbox.


Edited: 1 year  ago

Olivia M.J. Hinkle
Product Adoption Manager