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Authentication Error: Your account has expired  

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Laurie Hanlon
Data Sidekick Admin
Joined:8 months  ago
Posts: 41
June 22, 2017 6:34 pm  

QUESTION:

I am getting a "Authentication Error" error upon logging into PeopleImport, how do I resolve?

ANSWER:

1. If the errors lists your Organization's Salesforce ID, this means that your account has expired.

Please contact our Sales Department to get this resolved and/or renew your account access by sending an email to: sales@crmfusion.com

NOTE: NFP's will need to contact the NFP team for assistance: nfp@crmfusion.com

2. If the error states that the account has expired, but you still have an active license and the OrganizationID is EMPTY then the Salesforce password for that user has expired but a new one has not yet been entered. To resolve, log into Salesforce with that username, enter a new password, and then attempt to log back into PeopleImport.

NOTE: If auto-login was checked (not seeing the log-in screen) run the following utility to clear the check box. Launch PeopleImport again and login with the new password.

http://www.crmfusion.com/datafiles/PIAutoLogin.zip

Edited: 5 months  ago

Laurie Hanlon
Product Manager, DemandTools/DupeBlocker
CRMfusion, Inc.


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