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CRMfusion and TLS Encryption  

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Kelly Jenkins
Data Sidekick Admin
Joined:1 year  ago
Posts: 54
May 16, 2017 3:02 pm  

QUESTION:

Do CRMfusion products support TLS Encryption 1.2?

ANSWER:

********Salesforce will be ending support for TLS 1.0 on July 22nd, 2017.  DemandTools version 2.60.80 and lower and PeopleImport version 2.20.32 and lower WILL NO LONGER work as a result.  Users are encouraged to upgrade NOW******

Note:  DupeBlocker IS NOT AFFECTED by this change.

CRMfusion supports up to TLS 1.2 encryption for all communication on our license servers for DemandTools, PeopleImport and DupeBlocker.  However, our DemandTools and PeopleImport applications are built on .net and changes were needed to support TLS 1.1 and up.

To avoid disruption of service between DemandTools and PeopleImport and the Salesforce Platform, please upgrade to the latest releases of each.  Both versions can be downloaded from our website:   https://crmfusion.com/downloads/

If you are running an earlier version and have activated the Salesforce critical update "Require TLS 1.1 or higher for HTTPS connections" you will get an error upon login:

Login Error: UNSUPPORTED CLIENT: TLS 1.0 has been disabled in this organization. Please use TLS 1.1 or higher when connecting to Salesforce using https

To resolve, upgrade to the latest versions noted above or deactivate the critical update.

Note:  Windows 7 and Windows Server 2008 RT will need to enable support for TLS 1.2 in order to work with DemandTools.  If not, enabled users will receive the following login error:

Login Error:  The underlying connection was closed: An unexpected error occurred on a receive.

More information can be found in our help docs under System Requirements.

Edited: 4 months  ago

Kelly Jenkins
Sr. Customer Success Manager
CRMfusion, Inc.


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