CRMfusion Forums

Retaining the Training!  


Olivia Hinkle
Data Super Hero Admin
Joined:1 year  ago
Posts: 305
July 12, 2017 11:15 am  

We are often asked how to effectively retain the load of information from training classes. While everyone retains and recalls information differently, there are a few key actions that are helpful for everyone.

  1. Use it before you lose it. Repeat.
    1. Applying material learned in class immediately after learning is the top factor in creating information in memory.
    2. Not only does immediate use and repetition create a recall that bubbles up in the brain quicker than just reviewing notes or listening to a recording, it forces you to make mistakes. Making mistakes triggers your brain to learn and remember because of the concentration used when fixing those mistakes.
    3. If a training is slated for one hour, block your calendar off for ninety minutes. Give yourself the time immediately following the session so you don't feel rushed.
  2. Write it down
    1. Studies show that interacting with information in different ways strengthens how it is coded in your brain.
    2. This doesn't have to be in a pretty format (unless you plan to share it). The point is to involve a different action that links it to memory.
    3. Take it a step further - read it back to yourself . Another action, another pin holding the information in place.
  3. Cross Train
    1. If you are lucky enough to have a colleague or friend who uses CRMfusion applications, cross train each other.
    2. Showing someone else how something works forces your brain to break it down into smaller more manageable pieces making it easier to recall.
  4. Micro learning 
    1. If you feel overwhelmed by the different options in a tool, pick a piece and master it, then move on.
    2. For example, MassEffect can Import, Update, Delete, Undelete, Upsert and Export data. Don't try to make sense of all those functions together. Become acquainted with how each works in its own micro learning burst. 
Edited: 11 months  ago

Olivia M.J. Hinkle
Product Adoption Manager